Setting Up DNS for WHMCS Cloud

Overview

Note:

WHMCS Cloud is not the WHMCS provisioning module:

  • WHMCS Cloud provides a fully-managed version of the WHMCS billing platform, so hosting providers and agencies can focus on their businesses.
  • The WHMCS provisioning module allows you to provision WebPros Cloud products from within a self-hosted WHMCS installation.

When you purchase WHMCS Cloud, WebPros automatically provides a domain name for immediate access to your instance. Most WHMCS Cloud users will want to configure DNS to use a custom domain with to access WHMCS Cloud instead of using the default WebPros-provided URL.

Setting up DNS allows you to use your preferred domain name while maintaining all the benefits of the managed WHMCS Cloud platform.

Understanding Your WHMCS Cloud Domain

When you purchase WHMCS Cloud, you receive an automatic URL that allows you to immediately access WHMCS. This URL uses the following format:

xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.package.webpros.cloud

This automatic domain name remains active for the lifetime of your WHMCS Cloud instance.

Using a Custom Domain with WHMCS Cloud

To use your custom domain with WHMCS Cloud, create a CNAME record that points your domain to the WebPros-provided automatic domain name.

After creating the CNAME record, DNS propagation typically takes 24-48 hours to complete. You can verify your configuration by navigating to your custom domain in a web browser.

Note:
  • The specific steps for creating DNS records vary depending on your DNS provider. The following sections cover common control panels.
  • DNS changes may take time to propagate. Your custom domain may not work immediately after creating the CNAME record.

Setting Up DNS in cPanel

If you manage your domain’s DNS through cPanel, perform the following steps:

  1. Log in to your cPanel account.
  2. Go to the Domains section and click Zone Editor.
  3. Locate your domain in the list and click Manage.
  4. Click + CNAME Record.
  5. For Name, enter your desired subdomain.
  6. For CNAME, enter your WebPros-provided automatic domain name.
  7. Click Add Record.

For more information, see cPanel’s Zone Editor documentation.

Setting Up DNS in Plesk

If you use Plesk to manage your domain’s DNS:

  1. Log in to your Plesk control panel.
  2. Navigate to Websites & Domains and select your domain name.
  3. Click DNS Settings.
  4. Click Add Record and select CNAME from the record type dropdown.
  5. Enter your desired subdomain in the Domain name field.
  6. Enter your WebPros-provided automatic domain name in the Canonical name field.
  7. Click OK to save the record.

For more information, see Plesk’s Adding and Modifying DNS Records documentation.

Other DNS Providers

If you use a different DNS provider, create a CNAME record that points your custom domain to your WebPros-provided automatic domain name.

For more information, see your DNS provider’s documentation or contact them for help.

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